The following is an excerpt from our Mission Statement
that we feel appropriate to share with the Public and our prospective Clients.
We hope that you find this excerpt to be enlightening as to what we are all
PHILOSOPHICAL GOALS, DESIRES & STATEMENTS:
text in this section should be taken holistically. Whereas the above text is
very objective the below text becomes more subjective. Never the less, the below
text is as important to our Mission Statement as is the “rest of the text”.
THE CLIENT: When a Client comes to us, that Client is
expecting a faultless service so that he/she can accomplish
a goal or end product. Each Client that we secure is an
“excellent” opportunity for us to “show our stuff”
no matter how small or large the Project. We have learned
that Clients are not receptive to “excuses” no matter
“whose fault it is”. They expect us to manage the
Project and handle the interferences in a Professional
manner. Typically, Projects involve a team consisting of
Owner, Architect/Engineer, and Constructor. We are expected
to be the team leader, even in the case where the
Constructor is the first contact made by the Owner and where
we are working directly for the Constructor (as a Client).
Client expectations are high and we are in a position to
meet those expectations. If we simply look at each Client
relationship and Project as an opportunity to obtain a
“glowing” reference letter we will have “done our
job.” This “Attitude” should carry throughout our firm
in every task we perform, no matter how trivial. We should
also remember that we also get referrals from parties that
are circumstantially involved in our Projects such as (but
not limited to) Contractors, Municipalities, Building
Inspectors, etc., and we should “act accordingly”.
passion for excellence will keep our business growing.
should recognize that, in addition to our personnel, our
greatest business asset is our Clientele (past, present and
THE PROJECT: All Projects, no matter how small,
are an opportunity for us to provide the best design and
service possible. We should leverage this opportunity
in a similar fashion to "Servicing the Client"
(above). Projects shall allow us the opportunity to
maximize our creative energies while being cognizant of the
Environmental Impact of our resulting Project.
INCOME & GROWTH:
There is no question that there should be monetary rewards
for our efforts which will contribute to profits and
business growth. Our “contribution” to a successful
project is, sometimes, difficult for a client to measure.
Unfortunately, for the prospective Client and us, some
Clients elect to select the Professional with the lowest
fee. Clients do not realize that the “low fee”
Professional can actually cost them more money (on
the bottom line) than the Professional that quoted
them a fair fee. If we are to continue to
offer a high quality service we cannot put ourselves in a
position to “low ball” our fees. Low fees can, actually,
be a disservice to the Client in that we will be forced to
lower our quality standard which, in turn, can result in a
less-than-desired end product and a dissatisfied Client.
True, we can offer the Client the scope of services needed
for the Project and the scope of services can be less than a
“full service”, but when we tailor our scope of services
we must be sure that the Client understands fully what
they are getting and not getting. Additionally, the client
should be made to understand the value (short and long term)
of our services. “Educating the Client” as to the value
of our services and what these services entail should become
part of our mission.
our greatest business assets is our personnel. The following are some
of the qualities considered important when hiring new employees and maintaining
with our present staff.
ATTITUDE: We shall continue employment
of personnel possessing a positive attitude. We have
learned, through past experience, that every single firm
member must have a positive attitude and, if one person
“goes negative” on us, we all suffer. We, individually
and as a group, must maintain our positive attitude and
reinforce the same within and outside of our firm.
staff member is expected to initiate new and better ideas so
our firm can continue to “keep up with the times”.
lot what this profession is all about.
Every staff member shall strive to put forth his or her most
a group, have to appreciate that we are individuals with
different needs and approaches to problem solving.
There is no one-way to do anything and we have to be
sensitive to the fact that individuality is as important as
teamwork. We can make individuality work to our advantage.
needs of our Clientele, the firm and our own needs.
expect everyone to manage their time and efforts for the
betterment of our firm and our Clients (Projects).
personnel shall work as a team internally and externally.
without the, sometimes, associated arrogance.
our firm members should realize that the learning (and
growing) process never stops. Continuing education is a
must, whether that is through seminars or individual
A SENSE OF ACHIEVEMENT:
Individually and as a group we will strive to do our
personal best to maintain a “sense of achievement”.
Every employee shall receive fair monetary compensation for
his or her efforts.
SENSE OF HUMOR:
quality is ever so necessary in this rapidly growing
Profession and to maintain intercommunication with members
of this firm.
within and outside of our firm. Our individual and group
efforts should be spiritually uplifting within this firm.
will never ask a member to do anything immoral or illegal.
Consequentially, we expect each individual to perpetuate a
high standard of morality.
demands of our Clients, our firm and our personal lives.
If we can’t
have fun doing what we are doing then it just isn’t worth
it, is it?
In general, as it applies to “philosophical”
we are now, and will always be, working to a higher plane even though our goals
may, from time to time, be modified along with our Mission Statement. After
listening to firm members’ personal Mission Statements and discussing how
these personal missions fit with our firm’s Mission Statement one would have
to conclude that “we are all on the same page”. “Our” Mission Statement
shall become a living and growing thing, updated regularly and written with
compassion and the passion that this writer experienced.